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When R&D goes bad

One of the few genuine pleasures on a long flight is the presence of a publication called Skymall in the seat pocket. Skymall is packed full of products that people have spent a lot of time and mone... Read more...
Posted in Customer Service by AlisonDaniels on Mon, 19 Oct 2009 07:53:58 GMT

What price customer loyalty?

Given the current economic climate, it’s imperative that you hang on to existing customers and treat them well. Seems pretty obvious, doesn’t it? The kind of thing you’d expect an av... Read more...
Posted in Customer Service by AlisonDaniels on Mon, 01 Jun 2009 14:49:54 GMT
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